Our products are guaranteed for 5 years.

All our products are guaranteed for 5 years, except “Jump boutique” bags, which carry a 2-year guarantee. This guarantee covers damage caused during normal use.

Our guarantee covers :

Zip and zip pull tab

Blocked zip slider

Faulty seams

Material defects (bubbles and detachment)

Canvas tears due to stitching too near the edge

All plastic parts
(snap hooks, attachments, etc.)

Things that shouldn’t happen… but which we guarantee against, just in case

Worn wheels

Jammed combination lock

Telescopic handle stuck, broken or damaged
(99% due to airport baggage handling)

Dented or broken shell
(for luggage with the Gold Guarantee)

Your rights explained: 

If you’ve forgotten to register your purchase,
please get in touch
and we’ll find a solution together !

Our guarantee does not cover :

Wear and tear

Holes, cuts, etc. due to misuse

Worn surfaces

Torn zips

Permanent stains

Luggage is guaranteed against material and/or manufacturing defects under normal use for five years from the date of purchase. If your luggage is found to be faulty during this period, it will be repaired or replaced (at the manufacturer's discretion) free of charge. This guarantee excludes any defects due to improper use, accidents, wear due to rubbing, exposure to extreme temperatures, acid, water or solvents, normal wear and tear and damage in transit (e.g. air travel).


Travel companies (airlines and railway, maritime and road transport companies) are solely responsible for any damage to luggage or contents of luggage that occurs while the bag is in their care during transportation. If your luggage is damaged, make sure you report it to the company before you leave the airport, train station, bus station, port or ferry terminal. This guarantee is only valid if you return the faulty item back to the shop where you purchased it, along with the receipt showing the seller’s stamp and date of purchase.


Our Customer Services Department will repair your luggage and provide spare parts for up to 10 years.
If you are able to repair it yourself, we will send you the part(s). Otherwise, send us the bag and we will repair it for you.

Get in touch using our Customer Services form and we will take care of everything !

  1. If you bought your luggage online from our website www.jump.fr, your guarantee is automatically activated when your order is shipped.

  2. If you bought your bag from one of our retailers, your guarantee is activated through your receipt and completed guarantee certificate.

Don’t worry! Just send us a message using the contact form. We will get back to you as soon as possible to work out a solution.

If your product is not as described or is faulty, you can exchange it for 30 days from receipt. Please use the contact form to get in touch.

Return the product in its original packaging, complete (with accessories, instructions for use and any other documentation that was included in the packaging) and we will refund you.

Regardless of the Sales Terms & Conditions, under Articles L. 217-4 to L. 217-12 of the French Consumer Code, you have a period of two years from receipt of the goods to take action. You may choose to have the goods repaired or placed, subject to the cost conditions set out in Article L.217-9 of the French Consumer Code and you are exempt from having to provide proof of the existence of the product’s non-compliance if the non-compliance appears within 24 months of delivery of the goods, except second-hand goods. 

We are required by the legal guarantee of hidden defects in the goods sold, under the terms set out in Articles 1641 to 1648 and 2232 of the French Civil Code to allow you to choose between cancellation of the sale or a reduction in the sales price, in accordance with Article 1644 of the French Civil Code.

Article L.217-4 of the French Consumer Code :

“The seller shall deliver goods that comply with the contract and is liable for any compliance defects in existence at the time of delivery. He is also liable for any compliance defects resulting from the packaging, assembly instructions or installation where he is responsible for these under the contract or they have been performed under his responsibility.”

Article L.217-5 of the French Consumer Code :

“The goods are in compliance with the contract:  1. If they are fit for the purpose usually expected of such goods and, where applicable: if they correspond to the description provided by the seller and possess the qualities that he has presented to the buyer in the form of a sample or model; if they possess the qualities that a buyer may legitimately expect vis-à-vis the public declarations made by the seller, producer or its representative, notably in advertising or on the labelling; or 2. If they present the characteristics jointly defined by the parties or are fit for any special purposes sought by the buyer, brought to the attention of the seller and accepted by him.”

Article L.217-12 of the French Consumer Code :

“Action resulting from non-compliance is limited to two years after the delivery of the goods.”

Article L.217-16 of the French Consumer Code :

“When the buyer asks the seller, during the course of the commercial warranty granted to the buyer upon purchase or repair of a movable good, for a repair covered by the warranty, any period during which such goods are unavailable for at least seven days is added to the remaining warranty period. This period runs from the date of the buyer's request for intervention or from when the goods in question are made available for repair, if this availability is subsequent to the request for intervention.” Article 1641 of the French Civil Code: “The seller is bound to a warranty against hidden defects in the goods sold which render them unfit for their intended use, or which impairs this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, if he had known of these defects.”

Article 1648 of the French Civil Code :

“An action resulting from redhibitory defects must be brought by the buyer within two (2) years of the discovery of the defect. In the case provided by Article 1642-1, the action must be brought, under penalty of foreclosure, within one year from the date on which the seller can be discharged from the defects or apparent non-compliance.” All our products are: Waterproof - Guaranteed for 5 years - Spare parts guaranteed for 10 years