In France

  • If your product has been delivered to mainland France and has not met your expectations, you can return it to us within 14 days of receipt.
  • Free returns apply to all products, except “End of Line” goods and sales items.
  • Each customer is entitle to one free return of JUMP® bags and luggage.
  • Return your purchase unused and intact with all its labels and we will refund your payment to your credit or debit card.

The return address is as follows:

Jump – Société Alsacienne de Maroquinerie
18 route de Dachstein, 
67120 Molsheim


  • Identical conditions as for orders delivered in France
  • In case of a return request for a product delivered abroad, the shipping costs are under the customer's responsibility

Would you like to return a product? 

Here’s how to return a product in your customer account :