- If your product has been delivered to mainland France and has not met your expectations, you can return it to us within 14 days of receipt.
- Free returns apply to all products, except “End of Line” goods and sales items.
- Each customer is entitle to one free return of JUMP® bags and luggage.
- Return your purchase unused and intact with all its labels and we will refund your payment to your credit or debit card.
The return address is as follows:
Jump – Société Alsacienne de Maroquinerie
18 route de Dachstein,
- Identical conditions as for orders delivered in France
- In case of a return request for a product delivered abroad, the shipping costs are under the customer's responsibility
Would you like to return a product?
Here’s how to return a product in your customer account :